Help Me Fix Itv0.4.1

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Scan with your Canon Pixma on your Chromebook

Put the paper on your Canon printer's glass and scan it with the Chromebook's Scan app. Scans go into Google Drive, so you can find them on your phone too.

Which Canon printer do you have?

The model is printed on the front or top of the printer, for example TS6420 or MG3620.

    What you need

    • Your Canon Pixma printer, turned on
    • Your Chromebook, on the same Wi-Fi as the printer. If the Chromebook can print to it, you're all set.
    • The papers you want to scan

    Part 1 Put the paper on the scanner

    1. Lift the lid and lay the page face down

      Lift the lid on top of the printer. Lay the page on the glass with the writing facing down.

      Push the page into the corner that has the small arrow mark, then close the lid gently.

      Tip: Is the printer asleep (screen dark)? Press any button on it to wake it up.

      A printer seen from above with the lid open and a page lying face down on the glass, lined up with the corner mark.Writingface downYour printer's lid lifts up. The glass is underneath.

    Part 2 Set up the Scan app (first time only)

    The Scan app remembers these choices, so next time you can skip to Part 3. It doesn't hurt to glance at them each time.

    1. Open the Scan app

      Click the round button in the bottom-left corner of the screen and type scan. Click the Scan app.

      The Chromebook app search with "scan" typed in and the Scan app circled.9:41scanBest matchScanApp

    2. Click the Scanner box

      Wait a few seconds while the Chromebook looks for your printer.

      Tip: If it says No scanners available, follow this step-by-step fix.

      The Scan app with the Scanner box circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toMy filesMore settingsSave multiple pages to one PDFScanPlace your document on the scanner

    3. Choose your Canon

      Click the name that starts with Canon. The rest of the name depends on your model, for example Canon TS6400 series.

      The Scanner list open with the Canon printer circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toMy filesMore settingsSave multiple pages to one PDFScanPlace your document on the scannerCanon TS6400 series

    4. Check Source and File type

      Source should say Flatbed (that's the glass).

      File type should say PDF. If not, click the box and choose them.

      The Scan app with Source set to Flatbed and File type set to PDF, circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toMy filesMore settingsSave multiple pages to one PDFScanPlace your document on the scanner

    5. Click "Scan to"

      This tells the Chromebook where to keep your scans. We'll pick the Scans folder in Google Drive, the same one your phone uses.

      The Scan app with the Scan to box circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toMy filesMore settingsSave multiple pages to one PDFScanPlace your document on the scanner

    6. Click "Select folder in Files app..."

      The Scan to list open with "Select folder in Files app..." circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toMy filesMore settingsSave multiple pages to one PDFScanPlace your document on the scannerMy filesMy DriveSelect folder in Files app...

    7. Pick Google Drive, then Scans

      A window opens. On the left, click My Drive (under Google Drive). Click the Scans folder, then click Open.

      No Scans folder? Pick My Drive and click Open. That works too.

      You should see: The Scan to box now says Scans.

      The folder window with My Drive, the Scans folder and the Open button circled in order 1, 2, 3.Select a folder to save toMy filesGoogle DriveMy DriveShared with meGoogle Drive › My DrivePhotosScansTaxesCancelOpen

    Part 3 Scan your pages

    1. More than one page? Turn on "Save multiple pages to one PDF"

      Click the switch so it turns blue. All the pages will be saved together in one file.

      Tip: Only one page? Leave it off and skip to the next step.

      The Scan app with the "Save multiple pages to one PDF" switch circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toScansMore settingsSave multiple pages to one PDFScanPlace your document on the scanner

    2. Click Scan

      The printer hums for a few seconds while it scans.

      The Scan app with the blue Scan button circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toScansMore settingsSave multiple pages to one PDFScanPlace your document on the scanner

    3. For the next page, swap the paper and click "Scan page 2"

      Lift the lid, take out the first page, and lay the next one face down in the same corner. Close the lid and click Scan page 2.

      Do the same for every page. The button counts up: Scan page 3, Scan page 4...

      Tip: Only scanning one page? You won't see this. Your scan is saved right away.

      The Scan app showing page 1 scanned, with the Scan page 2 button circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toScansMore settingsSave multiple pages to one PDFPlace another page on the scannerEnd & saveScan page 21 of 1

    4. After the last page, click "End & save"

      The Scan app showing 3 pages, with the End and save button circled.ScanScannerCanon TS6400 seriesSourceFlatbedFile typePDFScan toScansMore settingsSave multiple pages to one PDFPlace another page on the scannerEnd & saveScan page 43 of 3

    5. Your scan is saved

      Click Show in folder to see it, or Done to scan something else.

      You should see: The message Your file has been successfully scanned and saved to Scans.

      The Scan app saying the file was scanned and saved to Scans, with Show in folder circled.ScanYour file has been successfullyscanned and saved to Scans.Show in folderDone3 pages

    Part 4 Print it or email it

    1. Same as a phone scan

      Your scan is in Google Drive > My Drive > Scans, just like scans made with your phone. It's on your phone too, in the Drive app.

      To print it or email it, follow Parts 3 and 4 of Scan papers with your phone, then open them on your Chromebook.

    If something goes wrong

    It says "No scanners available"

    Make sure the printer is turned on and awake (press a button on it), then click Retry in the Scan app.

    Still nothing? Follow The Chromebook says "No scanners available". It goes step by step, including checking that the printer and the Chromebook are on the same Wi-Fi.

    It prints fine, but my Canon never shows up in the Scan app

    Some older Pixma models can print from a Chromebook but can't scan to one. If that's the case, use your phone as the scanner instead. It works just as well. See Scan papers with your phone, then open them on your Chromebook.

    It says the scanner's cover is open

    Close the lid all the way and click Scan again.

    The scan is crooked or cut off

    Push the page right into the corner with the arrow mark and scan it again. You can also click More settings and set Page size to Letter.

    I can't find my scan

    Look at what the Scan to box says in the Scan app. That's the folder it went to. Next time, set it to Scans in Google Drive (Part 2).

    The pictures are simple drawings. Your screen may look a little different, but the buttons are in the same places. Last checked October 9, 2026.